At North Face Adventure, we strive to ensure a memorable and enjoyable experience for all our guests. However, we understand that plans can change, and we offer the following refund policy:
Cancellation by Customer:
More than 30 days before the tour: Full refund minus a small processing fee.
15 to 30 days before the tour: 50% refund.
Less than 15 days before the tour: No refund.
No-show or failure to attend: No refund.
Refund Process:
Refunds will be processed within 7 to 10 business days after the cancellation request is confirmed.
The refund will be issued to the original payment method unless otherwise specified.
Special Circumstances:
In cases of illness, emergencies, or unforeseen events, please contact us directly, and we will do our best to accommodate your needs, including rescheduling the tour or offering a partial refund where applicable.
Non-Refundable Services:
Any additional services such as transportation, meals, or activities booked separately are subject to the provider’s individual refund policies and may not be refundable.
